Dunsford Court Assisted Living Announces Customer Satisfaction Survey Results
One hundred percent of residents/families rated their willingness to recommend Dunsford Court assisted living to others as “excellent” or “good,” states a report released today by the assisted living community.
These results come from Dunsford Court’s recent satisfaction survey conducted by National Research Corporation’s My InnerView, a third-party applied research company providing leaders in skilled nursing, assisted living and senior housing with tools to measure, benchmark and improve performance.
“We are committed to providing quality care and service to our residents,” said Christopher Shaul, Dunsford Court Executive Director. “The feedback allows us to identify our strengths and opportunities so that we can provide a safe, positive and caring environment for our residents. The most important indicator of resident satisfaction is their willingness to recommend us to others. This result speaks volumes to the community and to prospective residents and families,” he adds.
Shaul shared that over 86 percent of the families/residents participated in the survey which makes the results even more powerful. The surveys were mailed to residents, assessing their perceptions of quality. Surveys were returned to My InnerView for data processing.
Dunsford Court assisted living by Americare has been part of the Sullivan area since 1991 and is located at 775 Dunsford Road.
For more information about these survey results, contact Mr. Shaul at 573-468-2600.